REFUND POLICY


REFUND POLICY

Returns

You have 14 days, from the date of the delivery to inform us about your wish to return the product. After this, you have additionally 14 days to ship back the products. This also comply to sale items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at yoka@yokasola.com.

Sale items (if applicable)

Regular priced items may be refunded and sale items aswell.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at yoka@yokasola.com or call on 420 773 616 248 and send your item to:

Yoka Sola

Bubenska 5 

17000 Prague 7

Czech Republic

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

You will be responsible for paying your own shipping costs for returning your item. You will get a full refund and your initial shipping costs. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 50 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.